Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard. Make sure they have those abilities by testing before you hire – use the online Customer Service Representative II Test.
Our online personality tests for customer service reps help you hire the right CSRs for your business each time.
NOTE: Test I is used to assess basic personality traits; this test, Customer Service Representative Test II, has a mental aptitude component.
About Test II: This test takes approximately 60 minutes to complete. The test battery has two components:
What the Report Gives You: A graphical display of scores of areas covered, explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.