Customer Service Representative II Personality Test

Customer service representatives (CSRs) are the main point of contact for your customers. They are the ones talking on behalf of your business when customers ask for general information about products, but also when they report serious issues related to your services. They have to be prepared to answer any kind of inquiry, and do it in a professional manner, and to customer satisfaction. They have to have great communication skills, be a great team player, have the willingness to cooperate, and possess the ability to deal with all kinds of customers in a calm and positive manner. They also have to be responsible, hard-working, and enjoy what they are doing.

It might seem impossible to find all these qualities in one person. It is not, you just have to know how to look. And for that, there are our online personality tests for CSRs, which will ensure that you hire the perfect candidate every time. This assessment (Customer Service Representative II) examines both, candidates’ personality traits and their mental ability. The Customer Service Representative I test looks only at the personality traits of candidates.

This assessment consists of two sections – a 102-item personality test, and a 44-item mental ability test (focused on verbal, numerical, and abstract reasoning questions). It is untimed but it usually takes approximately an hour to complete.

The assessment report will provide you with a graphic representation of scores in covered areas, aptitude results and their explanation, candidates’ strengths and developmental concerns, and suggestions for interview questions.