Customer Service Representative I Personality Test

Customer service representatives (CSRs) are the main point of contact for your customers. They are the ones talking on behalf of your business when customers ask for general information about products but also when they report serious issues related to your services. They have to be prepared to answer any kind of inquiry, and do it in a professional manner, and to customer satisfaction. They have to have great communication skills, be a great team player, have the willingness to cooperate, and possess the ability to deal with all kinds of customers in a calm and positive manner. They also have to be responsible, hard-working, and enjoy what they are doing.

It might seem impossible to find all these qualities in one person. It is not, you just have to know how to look. And for that, there are our online personality tests for CSRs which will ensure that you hire the perfect candidate every time. This assessment (Customer Service Representative I) examines candidates’ personality traits in relation to CSR role. The Customer Service Representative II also looks at these personality traits, but also includes a component for assessing the mental ability of candidates.

This assessment consists of 102 personality questions, and although it is untimed it usually takes about 30 minutes to complete.

The assessment report will provide you with a graphic representation of scores in covered areas and suggestions for interview questions.