Technical Support Representative Personality Test

When your customers experience technical difficulties with your products or services and contact your technical support, they expect quick, expert, and clear instructions from someone knowledgeable and confident in what they are saying. In this role, it is not enough to enjoy dealing with customers and be positive and communicative (although this is also extremely important). The perfect technical support rep has the mental ability to learn quickly and understand complex technical issues, thinks on their feet, and knows how to ask the right questions to understand the core of the issue. They also have to have the ability to explain their instructions clearly and simply enough for anyone to understand while not sounding condescending. Some customers may need some things explained several times before they fully comprehend it, so your tech support reps need to be patient, understanding, and eager to get to the solution in cooperation with the customer.

Our Technical Support Representative Personality Assessment has been designed specifically to identify these traits in candidates and will help you recruit the perfect one. It is suited for Tier 2 and 3+ support representatives and will ensure that any technical issue called in by a customer will be solved professionally, efficiently, to customer satisfaction, and with a smile on the face.

The assessment has two sections – a 102-item personality test, and a 44-item general cognitive aptitude test (focused on verbal, numerical, and abstract reasoning). The test is untimed and usually takes approximately 60-70 minutes to complete.

The assessment report will provide you with a graphic representation of scores in covered areas and suggestions for interview questions.