Customers are the lifeblood of any business, so your customer service needs to be top-notch. And where else to start than with hiring an excellent customer service manager? Our Customer Service Manager Test will help you identify the candidates that possess the leadership qualities needed for creating a customer-oriented culture in their team, and for leading and motivating other customer care employees to do their best job to reach customer satisfaction. The assessment will also provide an insight into whether the candidates will be able to handle making difficult decisions efficiently and ethically, and whether they will stay on top of their department's responsibilities. So do not hesitate anymore and find a customer service manager that will get your customer service department to the next level with our pre-employment assessment.
This assessment is untimed, however, usually takes approximately 2 hours to complete. It consists of three sections - a 131-question personality inventory, a 44-item mental ability test (consisting of verbal reasoning, numerical reasoning, and abstract reasoning parts), 46 open-ended statements to which the candidate must type in short narrative responses.
The Customer Service Manager Assessment Report will give you a graphic representation of scores in related areas, aptitude results and their explanation, candidate's strengths and developmental concerns, narrative responses given to the open-ended statements with instructions on how to approach them, and suggested interview questions.